Click on Shop Now, choose the item you will order then Add to cart. You can see all your chosen items in your cart.

Shipping fee varies per shipping option and parcel weight. We offer free shipping for orders $100 and up.

If the item is shipped, an email will be sent to you with a link to track your order. Or you can go to the site, click Order Tracking, enter the information needed then click Find Order.

If the order is not yet shipped, you can go to your cart, then click on Remove below the product name. In case the order is already processed and ready to ship, we might not be able to cancel your order but instead you can request a refund.

Mostly orders are received 3-7 days from shipping day.

Yes. We ship to P.O boxes within US.

Not this time. Currently, shipping is available only in the USA.

As of now, we accept payments through credit card, Paypal, Google Pay and Apple Pay. Afterpay will be avialable soon.

Upon checking out your order, you will be asked to choose which payment method you are going to use. Click on the method you selected then enter the needed details.

The amount charged may reflect on your payment method automatically or depending on your bank.

Upon checking out, click on the discount code tab, enter the code then click Apply. The discounted amount will then be reflected on your receipt. 

Once you receive your parcel, you can change your order status to Order Received or Refund/Return. When you click the Refund/Return button, you will then be directed to our return/refund form. You have a total of 30 days to return the item and request a refund.

Click on the Refund/Return button on your order status page. Fill in the return/refund form. Make sure to include the needed requirements for request a refund.

Yes as long as your reason for requesting replacement is valid. See Return and Exchange Policy.

Click on the Support widget, explain your issue and customer service will respond as soon as possible.

We are looking to develop relationship with rescues and pet-related organizations.