Shipping Policy
All orders are processed after receiving your order confirmation email. You will receive another notification when your order has shipped. However, delay in shipping may happen due to a high volume of orders or postal service problems which is outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over $100 within USA.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@alchemypet.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Shipping to P.O. boxes is only allowed through United States Postal Service (USPS).
Refunds, returns, and exchanges
We accept returns within 30 days after delivery, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@alchemypet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@alchemypet.com.