Shipping policy

Shipping Policy

Where we ship. We ship within the United States only. We are not able to ship internationally at this time.

Shipping costs. Standard shipping is free on every order within the US. Faster 2-day and 1-day options are available at checkout for an additional charge, shown before you pay.

Processing. Orders are processed after you receive your order confirmation email. You will receive a second email when your order ships. High order volumes or carrier problems can occasionally cause delays outside our control.

Tracking. Your shipping email includes a tracking number. Please allow 48 hours for tracking to become active. If your order has not arrived within 7 days of that email, contact us at hello@alchemypet.com with your name and order number and we will look into it.

P.O. boxes. Orders to P.O. boxes ship via USPS only.

Damaged orders. If your order arrives damaged, email hello@alchemypet.com as soon as possible with your order number and a photo, and we will make it right.

Returns and refunds. Every order is covered by our 90-day guarantee. See our refund policy.